Rubbish Removal Chelsea Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Removal Chelsea provides rubbish removal and waste collection services to domestic and commercial customers. By making a booking, using our website, or instructing our team to carry out any collection, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, company, or organisation requesting rubbish removal or associated services from Rubbish Removal Chelsea.

Services means any rubbish removal, waste collection, loading, transport, disposal, recycling, or related services provided by Rubbish Removal Chelsea.

Waste means any items, materials, or substances that the Customer requests Rubbish Removal Chelsea to remove, except for any items specifically excluded under these Terms and Conditions or under applicable law.

Agreement means the contract between the Customer and Rubbish Removal Chelsea comprising these Terms and Conditions and any confirmed booking details.

2. Scope of Services

Rubbish Removal Chelsea provides rubbish removal, waste collection, and related services for households and businesses within our designated service area. The Services may include loading of waste from the Customer’s premises, transportation in our vehicles, and delivery to authorised disposal, recovery, or recycling facilities.

The exact Services to be provided will be as described in the booking confirmation, quotation, or written communication agreed between the parties. Any additional work requested at the time of collection will be provided at our discretion and may incur additional charges.

3. Booking Process

3.1 Bookings may be made by telephone, email, or online contact. The Customer must provide accurate information about the type, approximate volume, and location of the waste, as well as access conditions, parking restrictions, and any special requirements.

3.2 Any quotation provided before a site visit is based on the information supplied by the Customer and constitutes an estimate only. Final pricing will be confirmed on site once our team has assessed the waste and the work required.

3.3 A booking will only be considered confirmed when we have accepted the booking details and provided confirmation, which may be by email, text message, or verbal confirmation during a call, including the scheduled date and approximate time of collection.

3.4 The Customer is responsible for ensuring that someone authorised is present at the collection address at the agreed time to grant access, confirm the items to be removed, and make any required payment.

4. Access and Collection Conditions

4.1 The Customer must ensure that our team has safe and reasonable access to the waste to be collected, including suitable parking for our vehicle in accordance with local parking regulations. Any parking charges or penalties incurred due to incomplete or inaccurate information from the Customer may be added to the final invoice.

4.2 The waste must be in a condition that allows safe manual handling. We may refuse to remove items that are excessively heavy, dangerous, or not as described at the time of booking, or where removal would pose an unacceptable health and safety risk.

4.3 The Customer is responsible for securing any necessary permits, consents, or authorisations from property owners, managing agents, or local authorities for the removal of waste from private or communal areas.

5. Waste Types and Exclusions

5.1 The Customer confirms that all waste presented for collection is non-hazardous general waste, bulky waste, garden waste, or similar material permitted to be removed under applicable waste regulations.

5.2 Unless expressly agreed in writing in advance, the Services do not include removal of hazardous or specialist waste, including but not limited to: asbestos, clinical or medical waste, chemicals, paints and solvents, oils, gas bottles, pressurised containers, explosives, radioactive materials, or any other substances classified as hazardous under UK law.

5.3 We reserve the right to refuse, segregate, or separately charge for any waste that is discovered to be hazardous, contaminated, or otherwise unsuitable for standard collection, disposal, or recycling.

5.4 The Customer is responsible for any costs, claims, fines, or liabilities arising from misdescription or concealment of prohibited or hazardous waste.

6. Pricing and Payment

6.1 Pricing is generally based on the volume and type of waste, loading time, access conditions, and any additional labour or services required. A final price will be confirmed on site before work begins.

6.2 Unless otherwise agreed in writing, payment is due in full upon completion of the collection, and before our team leaves the site. We accept common payment methods such as debit or credit card, bank transfer, or cash, subject to any limitations we may specify.

6.3 For commercial customers or repeat business accounts, alternative payment terms may be agreed in writing. Where credit terms are granted, invoices must be paid in full by the due date stated on the invoice.

6.4 We reserve the right to charge interest on overdue sums at the statutory rate together with reasonable recovery costs, and to suspend further services until outstanding amounts are settled.

6.5 All prices are quoted exclusive of any applicable taxes unless stated otherwise. Any applicable taxes will be added to the invoice in accordance with current legislation.

7. Cancellations and Amendments

7.1 The Customer may cancel or amend a booking by giving us reasonable notice before the scheduled collection time. We request that cancellations or significant changes are made at least 24 hours in advance wherever possible.

7.2 We reserve the right to charge a cancellation fee where a booking is cancelled or rescheduled with short notice, particularly where our team has already travelled to or arrived at the property, or where specific resources have been allocated.

7.3 If the Customer is not present at the agreed time, or access to the property or the waste is not available, we may treat this as a cancellation and a call-out charge may apply to cover our costs.

7.4 If we need to cancel or reschedule due to operational reasons, adverse weather, vehicle breakdown, staff sickness, or other events beyond our reasonable control, we will notify the Customer as soon as practicable and offer an alternative date or time. We will not be liable for any loss arising from such rescheduling or cancellation, other than refunding any prepayments for services not provided.

8. Customer Obligations

8.1 The Customer warrants that they are either the owner of the waste or are authorised by the owner to arrange for its removal and disposal.

8.2 The Customer must ensure that all items intended for removal are clearly identified and separated from items that are to remain. Our team will use reasonable care when following the Customer’s instructions but is not responsible for confusion where items are not clearly distinguished.

8.3 The Customer must provide truthful and complete information regarding the nature, quantity, and location of the waste, and any relevant health and safety risks.

8.4 The Customer agrees to co-operate with our staff, follow any reasonable instructions relating to safety and access, and refrain from any abusive or threatening behaviour.

9. Performance of the Services

9.1 We will use reasonable skill and care in the performance of the Services and will make reasonable efforts to arrive within the agreed time window. However, all times are estimates, and we do not guarantee precise arrival or completion times.

9.2 Our team will load the waste into our vehicle and take reasonable steps to minimise disturbance and avoid damage to property. The Customer acknowledges that some minor scuffs or marks may be unavoidable when removing large or heavy items through confined spaces.

9.3 Upon completion of the collection, the Customer should inspect the work. Any issues or concerns must be raised with our team before they leave the site, or in writing within 24 hours, so that we can assess and address them promptly.

10. Liability

10.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under English law.

10.2 Subject to clause 10.1, our total liability to the Customer arising out of or in connection with the Services, whether in contract, tort including negligence, breach of statutory duty or otherwise, shall be limited to the total fees paid or payable by the Customer for the specific Service in respect of which the claim arises.

10.3 We shall not be liable for any indirect or consequential loss, loss of profit, loss of business, or loss of opportunity arising out of or in connection with the Services or these Terms and Conditions.

10.4 We are not liable for any damage to items that the Customer has asked us to dismantle, break up, or remove where such damage is reasonably necessary to achieve removal, or where items are already in poor structural condition.

10.5 We are not responsible for any loss or damage arising from the Customer’s failure to clearly separate items for removal from items to be retained, or from the Customer’s failure to remove valuables or personal belongings from furniture or containers prior to collection.

11. Waste Management and Regulations

11.1 Rubbish Removal Chelsea operates in accordance with applicable UK waste management legislation and holds or works with providers that hold the necessary licences or registrations required for the collection, transport, and disposal of controlled waste.

11.2 We will dispose of or recycle waste at authorised facilities in compliance with relevant environmental regulations. Where appropriate, we may provide a waste transfer note or other documentation as evidence of lawful disposal.

11.3 The Customer must not request or encourage any activity that would breach applicable waste regulations, such as fly-tipping or unlawful disposal. We will refuse any request that is not compliant with the law.

11.4 Once the waste has been loaded into our vehicle and payment has been received, title to the waste passes to us, and we assume responsibility for its onward transport and disposal in accordance with the law.

12. Data Protection and Privacy

12.1 We may collect and use personal data such as the Customer’s name, contact details, and service information for the purposes of booking, delivering, and administering the Services, as well as maintaining records and managing accounts.

12.2 Personal data will be handled in accordance with applicable data protection legislation. We may share information with trusted third parties where necessary to provide the Services, process payments, or comply with legal obligations.

13. Complaints

13.1 If the Customer is dissatisfied with any aspect of the Services, they should notify us as soon as possible, providing details of the issue and any supporting information or evidence.

13.2 We will investigate complaints in a fair and timely manner and will aim to resolve them through discussion, remedial work where appropriate, or another reasonable solution.

14. Changes to these Terms and Conditions

14.1 We may amend these Terms and Conditions from time to time to reflect changes in the law, our business operations, or industry best practice.

14.2 The version of the Terms and Conditions that applies to a particular booking is the version in force at the time the booking is confirmed. We recommend that Customers review the Terms and Conditions periodically.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions or the provision of the Services.

16. General Provisions

16.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

16.2 No failure or delay by Rubbish Removal Chelsea in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

16.3 The Agreement is between Rubbish Removal Chelsea and the Customer. No other person shall have any rights to enforce any of its terms under the Contracts Rights of Third Parties Act 1999.

16.4 These Terms and Conditions constitute the entire agreement between the parties in relation to the Services and supersede any previous understandings, representations, or agreements, whether written or oral, relating to the same subject matter.