Rubbish Removal Chelsea Privacy Policy

This Privacy Policy explains how Rubbish Removal Chelsea collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all individuals using our rubbish removal and related services within our service area, including Chelsea and the surrounding neighbourhoods. We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018 and to handling your personal data in a lawful, fair and transparent manner.

Who We Are

Rubbish Removal Chelsea is a waste collection and disposal service provider operating in Chelsea and nearby areas. For the purposes of data protection law, we act as the data controller in relation to the personal data we collect about you in connection with enquiring about or using our services.

If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the details provided on our website or on your service documents.

Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us. The main types of personal data we may collect include the following.

Identification and contact details, such as your name, address, service location address, email address, telephone number and any alternative contact details you provide.

Service and booking information, such as details of the rubbish removal or clearance service requested, property access information you choose to provide, preferred dates and times, instructions and notes relating to a booking, and any before and after photographs taken by our team where necessary to evidence work carried out.

Billing and payment information, such as the name on the invoice, billing address, payment method details and payment status. Where we use external payment processors, your full card details are collected and processed directly by them and not stored by us.

Communication records, including email correspondence, call notes, text messages or messaging app records relating to enquiries, bookings, complaints, feedback or support requests.

Marketing preferences, such as whether you have consented to receive marketing communications and your preferred methods of contact.

Technical data, such as basic device or browser information and general usage data that may be collected when you visit our website, for example to support security, performance and analytics. Where cookies or similar technologies are used, we only process them in accordance with applicable law and your preferences.

Lawful Basis For Processing

We only process your personal data where we have a lawful basis to do so under data protection law. The principal lawful bases we rely on are the following.

Contract. We process your personal data when it is necessary to enter into a contract with you or to perform a contract with you, for example to arrange and provide rubbish removal services, to manage your bookings, and to issue invoices and receipts.

Legal obligation. We may process your personal data where necessary to comply with our legal obligations, including record keeping, tax and accounting requirements, and obligations relating to waste management and environmental regulations.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes managing our relationship with you, responding to enquiries, improving our services, ensuring the security of our systems and preventing fraud or misuse.

Consent. In some cases we rely on your consent, for example for sending certain forms of direct marketing communications by email or text where consent is required. You may withdraw your consent at any time, which will not affect the lawfulness of any processing carried out before consent was withdrawn.

How We Use Your Personal Data

We use the personal data we collect for the following purposes.

To provide rubbish removal and related services to you, including accepting bookings, planning routes and collections, carrying out the service, and communicating with you regarding your booking.

To manage payments, invoicing and accounts, including the issue of quotes, invoices and receipts, and the collection of outstanding sums.

To respond to enquiries, complaints and requests for information, whether made by phone, email or through our website or other channels.

To manage our relationship with you, including keeping records of communications, service history and your preferences, and notifying you of changes to our terms, services or policies.

To improve and develop our services, including monitoring service quality, training staff, analysing trends, and enhancing the efficiency and safety of our operations.

To send you marketing communications about our services, special offers or service updates, where we are permitted to do so by law and where you have not opted out.

To comply with legal and regulatory requirements, to exercise or defend legal claims, and to prevent, detect or investigate fraud or misuse of our services.

Data Sharing And Processors

We do not sell your personal data. We may share your personal data with carefully selected third parties where this is necessary for the purposes described in this Privacy Policy or where we are required to do so by law.

Service providers acting as data processors. We use third party providers to help us deliver our services and run our business, for example providers of payment processing services, IT systems, website hosting, customer relationship management tools, email and communication platforms, accounting and bookkeeping services and waste disposal and recycling facilities where they process data on our behalf. These processors are only allowed to process your personal data in accordance with our instructions and must keep it secure.

Professional advisers. We may share data with professional advisers such as accountants, auditors, legal advisers and insurers where this is necessary in connection with the services they provide to us.

Authorities and regulators. We may disclose personal data where necessary to comply with legal or regulatory obligations, to respond to lawful requests from public authorities, or to protect our rights or the rights of others.

Where any of our processors or service providers are located outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or equivalent mechanisms recognised by data protection law.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet our legal, accounting or reporting requirements.

In practice, this means that contact, booking and billing information related to the provision of services is typically retained for a period that allows us to deal with any queries, disputes, complaints or claims, and to satisfy tax and accounting rules, which often require records to be kept for several years.

Where personal data is no longer needed for the purposes for which it was collected and there is no legal requirement to keep it, we will securely delete, anonymise or otherwise dispose of it.

Your Data Protection Rights

You have a number of rights in relation to your personal data under data protection law. These rights apply to all Rubbish Removal Chelsea customers and prospective customers within our service area, subject to certain conditions and exemptions.

Right of access. You have the right to obtain confirmation as to whether we process your personal data and to request a copy of the personal data we hold about you.

Right to rectification. You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where the data is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing. You may ask us to restrict the processing of your personal data in certain situations, for example while we are verifying the accuracy of the data or considering an objection you have raised.

Right to data portability. Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive the personal data you have provided to us in a structured, commonly used and machine readable format and to request that it is transmitted to another controller where technically feasible.

Right to object. You have the right to object at any time to the processing of your personal data that is based on our legitimate interests, including profiling based on those interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms or the processing is for the establishment, exercise or defence of legal claims. You also have the right to object at any time to processing for direct marketing purposes.

Rights relating to automated decision making. We do not carry out automated decision making or profiling that produces legal or similarly significant effects on you.

You also have the right to lodge a complaint with the UK Information Commissioner's Office if you are unhappy with how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns.

Security Of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. Measures may include access controls, secure storage, encryption and staff training. While we take reasonable steps to protect your personal data, no system can be guaranteed as completely secure.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable laws. Any updated version will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically so that you remain informed about how we process your personal data.